FREQUENTLY ASKED QUESTIONS


        • How does it work?
           Quite simply, submit the work you require us to carry out in whichever form best
           suits you, email, fax or hard copy, we will undertake the assignment as per your
           requirements and then return the completed tasks via whichever means you
           have requested.
          
        • Do we need to meet?
           The way in which we operate means that it is possible for your business to use
           the services of Purely Assist and for us to complete assignments for you without
           the need for you to meet with us directly, however if you would like to have
           a personal contact and would prefer to meet to face-to-face, one of our
           consultants will gladly arrange to visit with you and discuss your requirements
           in greater detail.

        • Do we need to provide any equipment or stationery?
           Our ‘virtual office’ is equipped with all the necessary resources and technology
           required for us to operate the services we offer. If you require us to print
           documents on your company headed paper or other stationery you will need to
           provide this.

        • We need work urgently, can you deliver on time?
           If we do not believe we can accommodate your time-scale in relation to other
           client commitments and contracted assignments we will notify you at the time
           of booking, and if we cannot negotiate a compromise we will not accept the
           booking.

        • Will you deliver finished assignments to me?
           We will return completed assignments to you via any means you have specified,
           however we do recommend that any original documents are sent by traceable
           methods. Set fees will apply to the personal delivery of documents within a
           five-mile radius by Purely Assist. Postal or courier charges will be applied at
           cost price.

        • Will my company information be handled confidentially?
           Confidentiality and discretion are guaranteed; in addition we are happy to sign
           confidentiality or non-disclosure agreements.                 

        • What can I expect from you?
           You can expect a discreet, reliable service with all assignments professionally
           undertaken and completed to the highest standards at all times.

          • What if I change my mind?
           You may of course cancel your agreement with us at any time with the following
           provisos: You must cancel your agreement in writing and for any assignments
           that we have commenced you will be charged for work undertaken and any
           expenses incurred in accordance with terms agreed at the time of booking. If you
           wish to cancel your agreement under the Pay As You Go option you will be
           refunded any full-unused hours.  If you wish to cancel under the monthly fee
           option, after the first month you will be refunded your monthly fee less any
           expenses incurred or any work undertaken by us which will be charged at the
           'As & When' tariff of charges. After the first month, any changes you wish to
           make to your level of service, or service option, will take effect at the end of the
           calendar month and you will continue to be charged at your current rate until
           that time.
          

        • Will I be charged by the part or the whole of an hour?
           After the first hour per booking, part-used hours will be charged in 15 minute
           increments, rounded up to the nearest 15 minutes.              

        • Is there a minimum booking requirement?
           We operate a minimum-booking requirement of one hour per booking.

        • What are the payment terms?
           If you hold an account with us, on the completion of assignments under the ‘As
           And When’ option, invoices will be issued and payment is required strictly within
           14 days of receipt of invoice, unless otherwise agreed. 'One-off' assignments or
           non-account holders will be operating under a payment on delivery agreement.
           Payment can be made by cheque or BACS payment. Any charges incurred as a
           result of unpaid cheques will be the responsibility of the client. Failure to pay
           within the terms of the agreement will result in additional charges.